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Never got my refund, asked for compensation and never anything. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. The new policy offerers a coupon. A link has directed you to this review. At regular volume, we can afford to take that risk. I patiently called Stubhub over multiple phone calls and followed all of their instructions. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. Be the first one to find this review helpful. Either take their alternative or take a refund. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. Unsubscribe easily. They're upset StubHub is refusing. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. The reasoning is due to the financial impact form coronavirus. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Top Class "If you have tickets to a show that is postponed, you will be able to select your refund . FAQ. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. I will never use Stubhub again. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. 2023 The Hollywood Reporter, LLC. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. The complaint claims that the company did not offer refunds for tickets to canceled events. The company is accused of failing to resolve complaints from tens of thousands of customers. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Singh says the reasoning is the financial impact from coronavirus. When I called them on itthey said it was my fault and I have to resell the tickets. ConsumerAffairs is not a government agency. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. Print. Add me too please! Day of the event, I downloaded the tickets only to find they were for the wrong event. SV is correct. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. Fan rewards: StubHub is represented by McDermott Will & Emery LLP. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Furthermore, is there a class action suit against Ticketmaster? Shortly after, in May, StubHub . Sign up to receive our free weekly newsletter. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. I deleted my account. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. A California state court authorized the notice. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. According to the filing, McMillan purchased two tickets to an NHL game in early March. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. Prices may be higher or lower than face value. StubHub has stated that they will provide no comment on pending litigation. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . According to the complaint, such was the case until the coronavirus pandemic became the new reality. Para una notificacin en Espaol, haga clic AQU. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. The next day, I received a $500 charge. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. No resolution and I got no tickets. All Rights Reserved. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . He was promptly told no because the game was not technically canceled, only postponed. I will never use this company again to buy or sell tickets. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. Do You Have to Pay Taxes on Lawsuit Settlement Money? StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. But, as an alternative, the 120% off coupons were also available. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. According to the filing, McMillan purchased two tickets to an NHL game in early March. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. Then he retracted, saying that there doesn't seem to be any tickets left for the game. They were processing refunds for canceled events just like they previously did but then changed their policy. I was informed they could not secure the tickets from the seller. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. FALSE. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. Top Class Actions is a legal news source Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. Unsubscribe easily. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Entertainment industries have seen every event canceled or postponed for a foreseeable future. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Save my name, email, and website in this browser for the next time I comment. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. If a show is canceled, with no new date, then they will. I listed tickets and never heard back that they sold. Bought tickets 2 months in advance for basketball game, never received them. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. The credits issued by the company are valid through the end of 2022. Unfortunately, the seller never came through with the e-mail transfer. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Your email address will not be published. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. I had to do all the work, not them. McMillan then asked StubHub to refund his money. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. No refund bottom line. Thanks ! As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. Is Beyonces Tour Another Dynamic Ticket Price Mess? All Rights Reserved. They sent me tickets for a baseball game on the wrong day. NEVER USE STUBHUB. Sep 15, 2021, 1:28 PM. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. The plaintiffs may also opt to file a lawsuit on their own. If the other driver has minimum liability coverage, can I still sue them? ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. I purchased tickets via StubHub for a concert 3 months in advance. It promises a full money back refund in the case of a canceled event. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Combined with viagogo, we now span 90+ countries around the world. We value your privacy. I will (apparently) receive a refund, but the damage is done. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. I found out they listed under a wrong account. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. your claim status, claim form or questions about when payments are McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. Please be patient. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. THEY LIE. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Previously, she represented workers and retirees at a national employment law firm. settlement administrator or your attorney for any updates regarding StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Who should shoulder those cancellation costs? The coupon, of course, expired in 12 months. I have not received any information on recovery of my money yet. The case is still pending, but will be heard by a jury. Call 1-866-788-2482 to speak to a customer service representative from StubHub. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. StubHub is an eBay company that began selling and reselling event tickets in 2000. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. I only hear that events will be cancelled if there are not enough performers. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Corrado Rizzi is the Senior Managing Editor of ClassAction.org. The complaint was reportedly filed by a Wisconsin man named. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. You will not receive a Settlement award under the Settlement. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. Last Updated on May 5, 2021 by Dave Clark. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. CEO Baker is just another crook collecting money he never earned. It is the world's largest ticket marketplace. But the company does not need to comply with the law to avoid liability. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Copyright 2022 Consumers Unified LLC. At the time of this writing, nothing has been proven in court. Mobile app: If you sell on Stubhub they will waive the sellers fee. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. All Rights Reserved. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. I want my refund from them as well. In April, when the suit was filed, MLB had . On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. The company is accused of failing to resolve complaints from tens of thousands of customers. Easy sales process: All rights reserved. She told me this escalation process would take 3-5 business days. Lorenzo Gordon, Adobe Images Since COVID-19 has come, StubHub's new policy is no refunds. In the meantime, they may continue to pursue the case individually. Same seats wrong game. This is so ridiculous. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. He has prosecuted a variety of consumer protection and complex employment cases. Enjoy reading our tips and recommendations. The NHLs suspension caused a spike in the number of e-tickets sold. NEWS. It was also worth 120% of the original order price. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Let us know in the comments! The U.S. 12/29/2022. Get buying tips about Ticket Websites delivered to your inbox. They too should be held accountable. Never received email and Stubhub charged me $288 for not delivering. They offered me 125% of price paid in credit or refund to my CC. I call Stubhub. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Please add me to this class action against STUB HUB. In the . StubHub claims it is postponed not cancelled and will not give me my money. The MDL transfer order can be found here. 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