service cloud specialist superbadge challenge 2patio homes for rent in blythewood, sc

Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Thanks!!! thanks a bunch. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Theyre such a useful way to remember what needs to be done before you start. Hi All,Im struggling to complete challege 6. Ensure the Macro sends an email to the customer. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Review the steps to rename the console to 'Cloud Support Service Console'. But not able to finish this challenge . I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! (Hint- The name of the component is not "entitlements"). Has any code been used with your org? The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Did i use the wrong template? I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. @Trailhead baby I am having same error message. I have read every message I can find and have double and triple checked everything I can think of. I am the Trailhead Baby! I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Intermediate case users can access both lists of cases. THANK YOU! The demand for UI/UX design implementation is continuing to grow. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Review the steps to create the 'Cloud Technical Team Support Process'. A mistake I have made many times as well! I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. I've been stuck on this error message for two days! Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Hello. I also ran into this after copy pasting the API Name out of the error message. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. I resolved the issue, by deleting the Billing profile and recreating it using. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Something that helped was saving the report frequently. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Ensure the Case Reason and Type Analysis report format is SUMMARY. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Why the change of heart? Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Ensure you create the Cloudy Weather Resolution automated action. I fixed it, it was a really stupid mistake. Below are tips and gotchas for each report / dashboard. Ensure Entitlements are visible on Cases in Lightning. I am stuck at Step 3 - Create service level and actions. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Hi I am getting the below error. Leave a comment for the Trailhead Baby! 2 comments Closed . Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Trying new things- my baby brother practiced crawling through a tunnel. Don't be worried if you are updating several page layouts plus the console app. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. thing I could be missing?Thanks in advance! We can't find the 'Customer Case Team' role. I dont see any check box under layout properties of Knowledge. No. Does this match the requirements? I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Thanks a lot. I had problem with the chart, now everything is correct. Good! It's likely something simple like an extra character. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. What item is on your lightning Case page layout to show Entitlements? Also when i click on Overflow Assignee no records found window pop up. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. read more, Youre going to think Im totally pathetic for writing about this!!! MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. And it's a little trickybut you can find out if you google it:). At last count, there are 81 Salesforce Trailhead projects for developers. I wish I had a good answer for you! hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. It's easy to miss. Hello, I passed the first challenge but i still have a question. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Glad you figured it out! Prework and Notes. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. You also get personal insight into the life of a Trailhead Baby! I have named and renamed it (Over and over and over). I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. +12,700 Points +300 points. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. I was very impressed by this post, this site has always been pleasant news. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Various trademarks held by their respective owners. Test it first by using real email addresses before you hit that button! Thank you sooo much, you were right! I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Keep up the good work. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. It is now working. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. If you can not, I'd look around at permissions. What other fields do you need to add? I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Would you like to share some details of your current configuration? There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. here is the complete guide for designers that will increase your knowledge. I have both Email to Case and On Demand Service enabled on the Email to Case page. Appreciate any help. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Processes. I'm chasing my own tail. I've no clue what more I need to do to complete this challenge. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. The macro itself is working fine. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. I made two dollars today! Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! How can you update it as status field is inactive dring recording procedre? Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? I didn't change anything and retried the "Check Challenge" just now and it worked. Still stuck? Make sure that the correct date range is selected. We can't find a field called 'Question Long Text Area'. Anyone have any idea? Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. I am getting mad over this error now. I'm working on the Service Cloud super badge and the error below is driving me nuts! Go to a case- check the Status options. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. "Can you please help me, what am I missing? There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Does this help? The free lemonade offer worked! Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Tnx, hmmmm What you have sounds correct. (Not the "standard platform user", just "standard user"). We recommend using a new Developer Edition (DE) to check this challenge. Hello Trailhead Baby! These have different SLA milestones an agent has to hit its the same in this section. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. It's a picklist. Did you check the values? I am right now @ step 6. hope to finish the superbadge now soon.!!! I'm not sure I would have figured that out if I didn't stumble across this forum. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Thanks for the help! High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Thanks for getting back to me. These are instructions on the types of rules you need to make. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I used a new trailhead playground created exclusively for the service cloud badge. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Back to the superbadge. please verify. Ensure Agents have access to Knowledge when viewing a Case". Ensure you group report results correctly. "Not able to figure out what is wrong here. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. I am the Trailhead Baby! This, like all superbadges, requires a careful read through the instructions prior to any clicking. Sorry . Sign in Ensure Agents have access to Knowledge when viewing a Case." I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Think carefully about the language it talks about pushing cases UP and pushing cases TO. Thanks for your time! (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I really learned a lot here. If you haven't taken the Onmi Channel module yet, now is a good time! Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Or rename a standard one? Do share more like this. I have enabled the knowledge user check box in the user profile. How would you enable people to select cases from an organised list? Make sure that the correct date range is selected. I have the same problem, I have the same problem, could you solve it? Hi,Oh I got it! Ensure you group report results correctly. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. You, my amazing reader, get more than tips for a Salesforce Superbadge. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process.

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