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Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. All of our services and costs are detailed in the agreement you signed. When I called the number to sort things out, the number was disconnected. First month - $650 If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. The center itself have no problem and sales are nice before you join. I was using virtual office space. For a company as big as Regus to not have a complaints procedure this is appalling. Please note that depending on your email provider it may take a few minutes . Our invoices are payable no later than on the 15th day of the month. 2023 Trustpilot, Inc. All rights reserved. Best regards,Michelle SpireAssistant Global Customer Service at Regus. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. We sent them proof by email confirming that we could use the machines. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). Such companies should not exist. REGUS Review - Irvine, California - Regus cancellation - Ripoff Report If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. Service 110 Value 107 Shipping 48 I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. I called their 1-800 number and someone overseas took my message. We have been complaining for almost 2 months about a heating issue at our office since we moved in. Who has the free mental bandwidth to keep track? Stay far away from Regus folks. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. Requesting your refund is easy. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. I would recommend that anyone considering using this company to think again! Best regards, The answer is: it depends who you ask. I understand and appreciate that youre disappointed, and would really like to help. Do not do business with this company! Unfortunately not. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Originally, total costs 20k THB, but end up with 50k THB. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. Unacceptable billing practices. Thank you for setting up this process for me. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. {Contact Details}. Pricing and eligibility depends on the lounge operator. They charge an excessive retainer fee. This cost me: Cancel Your Regus Contract - Typeform The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Not only they refuse to return my deposits they also threaten me with lawsuit No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This will remove that member from your roster and credit the membership back to your account. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. I cannot stress enough the lack of professionalism and poor service. Won't be a good idea until they change their management. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. Shut it down because I didn't need it anymore. All our agreements automatically renew before their term finishes for an equal length to the previous one. It then states that you must provide this written notice at least three months before that end date. It is a scam. You can reach out to them by raising a query via the online account (help section). Have a question or issue with your current products and services? Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. These emails were sent to the email address you registered with us on the same day you signed the agreement. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. I paid for the service up until that point. Assistant Global Customer Service at Regus. Michelle Spire This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. I contacted Regus immediately to explain the situation and cancel my service. Regus: Reviews, Complaints, Customer Claims | ComplaintsBoard You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Did yours get refunded? Who has the free mental bandwidth to keep track? You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. 1. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. It seems the discounted GBP payment option is no longer available payment is now US27. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Update: a big thanks to the Luton branch who actually decided to look into my account further. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. In case, there is any cancellation fee or refund, make sure to include the same in the. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Find workspace. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Business Profile for Regus Management Group, LLC - Better Business Bureau Transparency is very important in everything that we do. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. I can see those individual prices, but can you expand on how you would join DragonPass for free? Required fields are marked *. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. You can only revoke a membership attached to an active class. Do not do business with this company. I would love the opportunity to help further but havent been able to identify your account. The company left an official comment on this complaint. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Absolutely unacceptable behavior. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Required fields are marked *. Askcenter staff for availability and pricing. Without further options, I contacted my credit card company and they put a stop on the payment. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. Melaleuca: The Wellness Company That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. 205 0 obj <>stream They sited the non renewal clause but I have no copy of the contract in my account. How to Cancel Regus Contract - Community Evangelical Church If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. Your email address will not be published. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers.

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